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The Department for Industry, Innovation and Science Annual Report

This annual report will be presented to Parliament to meet the statutory reporting requirements of Public Sector Act 2009 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.

This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.

Submitted on behalf of the Department for Industry, Innovation and Science by:

Mr Adam Reid
Chief Executive

Overview: About the agency

There is no doubt that the last year has continued to be a testing time for individuals, businesses, and entire industries.

With much of the nation experiencing lockdowns over the past few months, it is clear that COVID-19 is continuing to present challenges for the community and our economy.

However, despite the concerns around the recent outbreaks of the Delta variant, South Australia has responded to the impacts of the pandemic as well as – if not better than – anywhere in the world.

A major part of this success is the resilience and innovation demonstrated by business leaders and individuals across our economy.

On behalf of the Department for Innovation and Skills, I acknowledge the role our stakeholders have played in adapting to new ways of living, working, and studying.

Earlier this year the South Australian public sector released a new purpose statement - ‘Making a difference so South Australia thrives.’ This new whole-of-government purpose aligns with an updated Public Sector Strategy, providing an overarching umbrella under which the Department for Innovation and Skills’ objectives and priorities are comfortably positioned. By uniting all public servants in a single purpose and direction, and aligning agency objectives to this purpose, we can unlock the full potential of our workforce and achieve real outcomes for South Australia.

Under its new purpose, the South Australian public sector has three key strategic priorities for delivery:

1. Driving economic growth towards 3 per cent

2. Create a thriving South Australia

3. Make the government ‘easy to do business with’

Our agency is responsible for supporting and leading the delivery of several whole-of-government priorities. We are an agency that values and facilitates connections between researchers and innovators, industry and business, and the broader South Australian community and workforce. The role of the Department for Innovation and Skills is to grow the South Australian economy by supporting people and business to succeed.

Growth State is a partnership between industry and government to accelerate South Australia’s economic growth and transformation and lead the way to a new economy shaped by innovation and opportunity.

During 2020-21, we launched two major plans – the Hi-Tech Sector Plan 2030, and the Creative Industries Strategy – in support of Growth State. The Hi-Tech Sector Plan was the culmination of extensive industry consultation and research to provide insight into the opportunities, challenges, and priority actions to grow this vibrant, dynamic, and rapidly advancing sector. The Creative Industries Strategy is an industry-led plan to make South Australia home to a highly skilled and innovative creative ecosystem, power intellectual property creation, deliver an agile workforce, and position our world class creative sector to prosper in the global market.

Over the last year we have continued to build opportunities for more South Australians to get the right skills to drive economic recovery from COVID-19. Through the Government’s Skilling South Australia initiative, we are delivering the skilled workforce that industry needs and helping more South Australians get on the pathway to a career.

To ensure our people are skilled and ready for the jobs of the future, we have introduced a number of initiatives under Skilling South Australia for students, industry, training organisations and the entire skills system. As of August 2021, we have achieved more than 44,000 new apprentice and trainee commencements since Skilling South Australia was launched in 2018, and more than 2,400 businesses had employed an apprentice or trainee for the first time. We have also partnered with industry and training organisations to co-design more than 200 skills projects to boost apprenticeships across a range of sectors.

Throughout 2020-21, our Explore Your Passion public information campaign has continued to successfully raise awareness of skilled career opportunities in South Australia and enhance the overall perception of VET training pathways to the community. Along with the expansion of JobTrainer funding that was announced during 2020-21, we are providing more access to affordable training courses for young people and greater opportunities to establish successful futures in South Australia.

Another key milestone during 2021-21 was the introduction of the new South Australian Skills Act. Following extensive consultation with business and training providers, the new Act took effect on 1 July 2021 and introduced significant reforms for the state’s skills system. The Act established a new entity, the South Australian Skills Commission, bringing together the functions of the former Training and Skills Commission and the Office of the Training Advocate. We also appointed the state’s first South Australian Skills Commissioner to lead us through these reforms. Collectively, these reforms aim to fairly balance apprenticeship and traineeship obligations for all parties, and to create a system where more apprentices and trainees are empowered to complete their qualifications and step into future jobs.

The agency has continued to strengthen South Australia’s research and innovation system over the past year through the launch and activation of EXCITE, our 10-year science and innovation strategy. The EXCITE strategy has an ambitious target to place our state in the top quartile of OECD nations by 2030 for key measures of performance in the research and innovation value chain.

Further to this work, the South Australian Productivity Commission’s (SAPC) recent inquiry into research and development (R&D) provided a clear direction to achieve our research and innovation ambitions, as well as affirming the work we’re already doing as a state through EXCITE. One of the Commission’s recommendations from the R&D inquiry was to enhance the role of the South Australian Chief Scientist. This includes leading the development of a whole-of-state R&D Plan and advising the Minister for Innovation and Skills on the performance of the plan and the capability and capacity of the state’s R&D workforce.

Under the coordination of the Office of the Chief Entrepreneur, the agency has continued to position South Australia as a global leader in entrepreneurship, and we are continuing to put this plan into action. Our Future Industries Exchange for Entrepreneurship, or FIXE, has gone from strength to strength, building our entrepreneurship ecosystem and supporting the creation of new businesses in the state. The state’s first Chief Entrepreneur, Jim Whalley, has handed the role over to Andrew Nunn, who is continuing this important work. We thank Jim for his outstanding service. During his time in this important position, he was responsible for providing startups and entrepreneurs with the advice and tools they need to develop their businesses and go global.

Lot Fourteen remains the centrepiece of the Government’s commitment to accelerating the growth of startup businesses and making South Australia the nation’s unrivalled startup capital. The site is now a tangible example of coordination and commitment and securing Stone & Chalk as the strategic innovation partner in 2019 continues to deliver results. The Stone & Chalk Startup Hub at Lot Fourteen continued to grow last year, with 194 residents across 58 companies now co-located with complementary businesses.

Our state’s small and medium businesses have undoubtedly been challenged over the past year. Our small business team was responsible for overseeing various support and funding mechanisms, including the Business Advisory Services Program, which gave small to medium enterprises access to business advice to develop sustainable business strategies.

In April we presented Bizweek 2021, in partnership with industry groups and business leaders, to help businesses adapt, evolve, and grow.

During the week, 761 businesses participated in the program of virtual and in-person events to learn more about marketing, e-commerce, social media, resilience planning and much more. We also launched the SA Business Hub app, which gives local businesses access to on-the-spot financial support, incentives, and services.

2021-21 also saw an increase in the number of interstate residents choosing to live in South Australia, with ABS data showing positive net interstate migration at historically high levels.

We know this past year has been – and continues to be – an incredibly difficult time for business. As we enter a new decade faced with increasingly complex economic and industrial environments, particularly in the wake of COVID-19, solving today’s challenges with innovation and new thinking is vital if we are to attract global talent and investment to our state.

We are an agency where collaboration happens with purpose. We foster a workplace that grows ideas, promotes a one-enterprise approach, and provides a forward-looking environment for the ‘DIS professionals’ who work here. Our agency cultivates a pro-innovation culture, providing businesses with access to the support, knowledge and skills that will be required to drive our economic growth.


Adam Reid

Chief Executive

Department for Innovation and Skills

Our Purpose

The Department for Innovation and Skills is growing the South Australian economy by supporting people and businesses to succeed.

Our Vision

The Department supports the Government of South Australia by providing businesses with access to the support, knowledge and skills required to drive economic growth. This includes the Growth State agenda and ensuring that the growth plans are for priority industry sectors in South Australia.

Our Values

We are focused on:

  • Collaboration & engagement – proactively meeting our clients’ needs and taking their views into account.
  • Sustainability – taking responsibility for delivering our purpose, activities and supporting better ways of doing things.
  • Courage & tenacity – embrace creativity and take calculated risks as a part of improvement and growth.

Our functions, objectives and deliverables

The Department for Innovation and Skills contributes to the delivery of innovation and skills to the state by supporting industries, businesses and individuals.

The Department’s key objectives are focused on:

  • Increasing SA’s productivity growth rate through research and innovation
  • Supporting entrepreneurs and business growth
  • Helping people get the skills they want, and the economy needs

The Department is proactively and purposefully engaging and collaborating with industry and stakeholders.

The Department is achieving these objectives by:

  • collaborating with industry stakeholders and across government to enable relevant, outcome-focused and efficient policy and program design and delivery.
  • developing and investing in the research and innovation system to help entrepreneurs, creatives and business leaders commercialise ideas, deliver new products, services and processes and drive productivity improvement.
  • building the skills system to ensure that all South Australians are equipped for success in the future workforce.

Changes to the agency

During 2020-21 there were the following changes to the agency’s structure.

  • Adam Reid, Acting Chief Executive was appointed as Chief Executive through a formal public recruitment process.
  • Andy Dunbar, Acting Executive Director, Innovation and Science was appointed as Executive Director, Innovation and Science.
  • Renee Hindmarsh, Training Advocate was appointed as the SA Skills Commissioner through a formal public recruitment process.

Download the Department for Innovation and Skills Organisational Chart.

Madeline Richardson

Executive Director
Skills & Workforce Capability

Madeline is the Executive Director, Skills and Workforce Capability (SWC) and is leading one of the government’s key strategic projects in Skilling South Australia. Skilled People for the Future is the primary focus for SWC and will be achieved by:

  • being demand driven with industry needs shaping investment
  • changing perceptions to establish VET as a preferred pathway
  • training system quality and market depth
  • skilled careers through apprenticeships and traineeships, and
  • co-design and scale up bespoke training models that meet current and future industry skills and capability needs.

Andy Dunbar

Executive Director
Innovation & Science

Andy is the Executive Director, Innovation and Science, responsible for developing and supporting the state’s innovation system in partnership with other parts of government, research organisations, industry and business. This includes responsibility for the Office of the South Australian Chief Entrepreneur and the Office of the South Australian Chief Scientist. The Group is focused on supporting sustainable economic growth by:

  • increasing South Australia’s global standing in science and research
  • encouraging commercialisation of research through industry, research and government collaboration
  • supporting entrepreneurs, start-ups and small business and attracting early stage and venture capital, and
  • developing and supporting our creative industries.

Nari Chandler

Executive Director
Strategy, Policy & Migration

Nari is the Executive Director of the Strategy, Policy and Migration Group, playing a critical role in strengthening the South Australian economy by:

  • coordinating, driving and delivering policy reforms that support economic growth and deliver a skilled workforce for the future
  • leading state migration attraction in areas of industry need, to address skills gaps and encourage business investment
  • ensuring the strategic communication of our agency’s services increase their uptake and inform people’s understanding of how these services will benefit them and the economy
  • harnessing the power of economic data to provide insights that inform evidence-based policy development
  • making connections between our agency’s services to improve outcomes for clients, and
  • leading agency wide strategic planning and connecting this with our activities to drive targeted outcomes that achieve our objectives.

Phuong Chau

Executive Director
Performance & Business Operations

Phuong is the Executive Director, Performance and Business Operations and leads delivery of corporate services and solutions to position the Department to achieve its strategic objectives. The Group partners with clients and stakeholders to deliver on the following:

  • People and Workplace: our People Plan recognises the best work is produced in an environment that welcomes new ideas and a diverse mix of people, investing in our people and providing opportunities, and creating a vibrant enterprise culture
  • Business Systems: collaborating with other microeconomic agencies and driving business excellence in the frameworks, systems and policies that support efficient and effective operations and client-centric solutions
  • Resource Management: leading an adaptive and sustainable approach to the management of our resources and assets including financial, physical and human resources.

Construction Industry Training Fund Act 1993

South Australian Film Corporation Act 1972

Training and Skills Development Act 2008

Vocational Education and Training (Commonwealth Powers) Act 2012

Office of the Training and Skills Commission

Office of the Training Advocate

Adelaide Film Festival

Jam Factory

South Australian Film Corporation

TechInSA

The agency's performance

The Department for Innovation and Skills is committed to implementing a range of strategies, programs and initiatives to achieve our purpose and strategic objectives.

Highlights from 2020-21 include:

  • Investments by the SA Venture Capital Fund has leveraged an additional $51.9 million in South Australian-based start-ups and supported approximately 68 high-skilled jobs.
  • Strengthened South Australia’s research and innovation system through the investments from the Research, Commercialisation and Start-up Fund.
  • Launch and activation of the Excellence, Collaboration, Innovation, Translation and an Enabled future workforce (EXCITE) strategy, the Hi-Tech Sector Plan 2030 and Creative Industries Strategy 2030.
  • Supported South Australian small businesses through delivery of the Small Business Disaster Transformation and Growth Program, the Small to Medium Enterprise (SME) Business Advisory Services Scheme and Small Business Week (Bizweek).
  • Continued support for the uptake of apprentices and trainees through the Skilling South Australia initiative since inception to the end of June 2021:
    • achieved in total more than 42,000 apprenticeships, traineeships and pre-apprenticeship commencements
    • enabled 2,300 new employers to take on an apprentice
    • co-designing over 185 innovative Skilling South Australia Projects
  • Launch of JobTrainer, a partnership between the Commonwealth Government and state governments, supporting access to low fee training for young people, school leavers and job seekers.
  • Pivoted South Australia’s skilled migration program to attract skills required to support economic recovery.
  • Supported South Australian businesses to attract the right workforce to meet critical skills gaps in the local market, through the employer sponsored migration programs.

During 2020-21, the department has continued to support the sustainability of the Vocational Education Training (VET) sector including training providers, Group Training Organisations, apprentices and trainees, students to enable the continued delivery of training, and businesses are able to get the skilled workers they need.

The department also introduced new support measures to help small businesses and workers. The department is supporting the state’s recovery from COVID-19 and bushfire to enable South Australia to emerge better and stronger, where a commitment to excellence and a passion for creativity, innovation and enterprise will drive the success of our regions, communities and industries.

Key objective

Agency's contribution
More jobsThousands more young people in jobs and training

Investing in the entrepreneurial ecosystem

Research Commercialisation and Startup Fund

VET Market Continuity Package


Agency ObjectivesIndicatorsPerformance
Proactively and purposefully engaging and collaborating with industry and stakeholdersCollaborating with industry stakeholders and across government to enable relevant, outcome focused and efficient policy and program design and delivery

Facilitated connections between entrepreneurs and start-ups with industry, research and government with hundreds of entrepreneurs and start-ups connected.

Supported the development of South Australia’s cyber security industry through the South Australian node of AustCyber and the Australian Cyber Collaboration Centre.

Six National Collaborative Research Infrastructure Strategy (NCRIS) facilities providing access to world class research infrastructure and specialist staff.
Continued engagement to ensure industry’s voice is at the forefront of skills and workforce development and government training investment.

Launch of JobTrainer, a partnership between the Commonwealth Government and state governments, supporting access to low fee training for young people, school leavers and job seekers.
Increasing SA’s productivity growth rate through research and innovation and supporting entrepreneurs and business growthDeveloping and investing in the research and innovation system to help entrepreneurs, creatives and business leaders commercialise ideas, deliver new products, services and processes and drive productivity improvement.Implemented initiatives under the Future Industries eXchange for Entrepreneurship (FIXE) strategy, including the Activate Angels, Go2Gov and FIXE Scholarship programs as well as supporting promising local start-ups with investments from the Research, Commercialisation and Start-up Fund (RCSF) and the South Australian Venture Capital Fund (SAVCF).

Launched the Excellence, Collaboration, Innovation, Translation and an Enabled future workforce (EXCITE) strategy.
Promoted the growth of South Australia’s sectors as part of the Growth State agenda through the launch of the Hi-Tech Sector Plan 2030 and Creative Industries Strategy 2030.

Supported South Australian small businesses through
  • delivery of the Small Business Disaster Transformation and Growth Program, the Small to Medium Enterprise (SME) Business Advisory Services Scheme and Small Business Week (Bizweek).
  • Kangaroo Island business hub supported hundreds of local businesses through events, business courses and projects.

Supported South Australian businesses to attract the right workforce to meet critical skills gaps in the local market, through the employer sponsored migration programs.

Helping people get the skills they want, and the economy needsBuilding the skills system to ensure that all South Australians are equipped for success in the future workforce

Supported a high-quality training system with increased access to training and greater choice and flexibility for students, through:

  • access to an expanded Subsidised Training List,
  • supported VET market development through capability building and supporting continuity during COVID-19
  • commencement of a micro-credentials pilot project to support industry needs.
Continued support for the uptake of apprentices and trainees through the Skilling South Australia initiative:

Amended the Training and Skills Development Act 2008 to develop a more responsive, flexible training system, that is easy to navigate and geared towards workforce needs, and appointed South Australia’s inaugural Skills Commissioner.

Pivoted South Australia’s skilled migration program to attract skills required to support economic recovery.

Corporate performance summary

Program name

Performance

Audit Verification System (AVS) Audit

DIS participated in external WHS&IM audit undertaken by Deloitte Pty Ltd. DIS achieved a ‘safety leader’ (highest possible) level of maturity for two domains – Safety Leadership and Wellbeing and Engagement. DIS also achieved a ‘proactive’ level of maturity (which is target for SA Govt agencies) for the Risk Management domain. Implementation of a WHS&IM Strategic Plan will deliver improvements to the Performance Measurement domain.

Flu Vaccination Program

Offered to all staff, with 178 staff receiving a vaccination, a 9% increase compared to the previous year. Flu vaccination uptake has progressively increased over the last two years.

Wellbeing Initiatives

DIS offered a number of wellbeing related initiatives to staff which demonstrates that DIS is an agency which continues to prioritise the health and wellbeing of staff. Considering the impact of COVID-19, there was a deliberate focus on psychosocial initiatives. This resulted in many DIS staff participating in webinars and information sessions relating to topics such as ‘Handling Emotions in Uncertain Times’. ‘Mental Health Awareness’ sessions were also undertaken, and existing Mental Health First Aid Officers were provided with refresher training enabling their reaccreditation.

MySAFETY System Implementation

Transitioned the agency to a new Hazard and Incident Reporting system (MySAFETY) which went live on 1 September 2020.


*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)

**before third party recovery

Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

Executive classification

Number of executives

SAES 1

19

SAES 2

6

EXEC F

1

Statutory Appointments

1

Acting Executives

2

Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.

Financial performance

The following is a summary of the overall financial position of the agency. Full audited financial statements for 2020-2021 are attached to this report.

Statement of Comprehensive Income

2020-21 Original

Budget

$000s

2020-21 Actual

$000s

Variation

$000s

Past year

2019-20 Actual

$000s

Total income

467 720

449 778

(17 942)

470 273

Total expenses

490 190

446 638

43 552

471 928

Net result

(22 740)

3 140

25 610

(1 655)

Other comprehensive income

-

-

-

1 574

Total comprehensive result

(22 470)

3 140

25 610

(81)

The department reported a $3.140 million net surplus in the 2020-21 financial year. This result is $25.610 million favourable compared to original budget, mainly relating to lower than anticipated grant expenditure (refer to note 1.5 of audited financial statements, partially offset by lower than budget income. (refer to note x of audited financial statements)

Statement of Financial Position

2020-21

Original Budget

$000s

2020-21 Actual

$000s

Variation

$000s

Past year

2019-20 Actual

$000s

Current assets

20 829

60 051

39 222

44 515

Non-current assets

29 418

36 493

7 075

25 336

Total assets

50 247

96 544

46 297

69 851

Current liabilities

19 110

19 299

189

16 557

Non-current liabilities

9 645

21 228

11 583

13 169

Total liabilities

28 755

40 527

11 772

29 726

Net assets

21 492

56 017

34 525

40 125

Equity

21 492

56 017

34 525

40 125

The department’s net assets at 30 June 2021 were $34.525 million higher than budget, mainly due a favourable net result compared to original budget and the transfer of net assets to the department on 30 June 2021 on the dissolution of TechInSA.

The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.

Consultancies with a contract value below $10,000 each

Consultancies

Purpose

$ Actual payment

All consultancies below $10,000 each - combined

Various

6 000


Consultancies with a contract value above $10,000 each

Consultancies

Purpose

$ Actual payment

Advanced Focus

Develop a South Australian Modern Manufacturing Action Plan to strengthen the state’s manufacturing capability and competitiveness through alignment with the Australian Government’s Modern Manufacturing Strategy.

131 818

Deloitte Access Economics Pty Ltd

Produce an independent economic report on the value of South Australia's creative industries that reflects the definition of the sector used in the Creative Industries Strategy for Growth State.

55 435

KSJ Consulting Service Pty Ltd

Research and scoping of the delivery of Governance training for Aboriginal businesses in South Australia.

28 500

PriceWaterhouseCoopers

Review of the "Upfront Assessment of Need" process to support future delivery.

79 168

PriceWaterhouseCoopers

To provide analysis and advice on VET Strategic Market Development planning.

228 075

Silverback Consulting Pty Ltd

Advice for the validation of nominal hours for training subsidies.

16 227

Total

545 223

Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.

The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.

The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.

Contractors with a contract value below $10,000

Contractors

Purpose

$ Actual payment

All contractors below $10,000 each - combined

Various

156 441


Contractors with a contract value above $10,000 each

Contractors

Purpose

$ Actual payment

ArcBlue Consulting (Aus) Pty Ltd

Provision of probity advisory services for the Digital Transformation Project.

58 440

Australian Industry Standards Global Ltd

Develop interactive webinars for Resilience at Work.

14 752

BDO Advisory (SA) Pty Ltd

Review and support Asset Management activities.

19 500

BDO Advisory (SA) Pty Ltd

Support provided for the implementation of the new procurement framework.

28 714

BDO Advisory (SA) Pty Ltd

Review of risks and impacts of common information technology systems and services being shared between the Department for Trade and Investment, Department for Energy and Mining and Department for Innovation and Skills.

30 840

BDO Advisory (SA) Pty Ltd

Probity and procurement services for the Digital Transformation Project.

52 108

Chamonix IT Management

Provide domain migration services and system enhancements to support JobTrainer.

51 862

DBusiness Pty Ltd

Event management for the virtual mobilisation of seasonal and regional workforce.

11 738

Ernst & Young

Project management maturity and performance review.

37 800

Finite Group APAC Pty Ltd

Senior Data Architect to manage the Business Information Model and data migration activities.

185 485

Forest Grove Technology Pty Ltd

Maintenance and support services for Prophix Budget system.

12 659

Forest Grove Technology Pty Ltd

Training and support services for the Financial Planning and Monitoring system.

17 202

Frame Creative Pty Ltd

Redevelopment of the Skills and Business digital ecosystem.

275 880

Galpins Accountants, Auditors and Business Consultants

Financial advisory services for the Digital Transformation Project.

12 000

Gray Andreotti Advisory (Commercial) Pty Ltd

Commercial advisory services for the Digital Transformation Project.

60 000

Hammond Street Developments

Apprenticeship and Traineeship online Application System (ATLAS) integration.

232 663

Instaclustr Pty Ltd

Support services for the implementation of a new Integration Platform.

55 497

ISC Consulting Group Pty Ltd

Support and develop the entrepreneurial leadership capability of business owners within South Australia’s Entrepreneurial Ecosystem.

55 800

Jenark Business Solutions

Mentor services related to suspended trainees and apprentices.

22 874

Keito Events Pty Ltd

Event management for Small Business Week 2021.

69 187

KPMG

Governance maturity review for the Department for Energy and Mining.

38 200

KPMG

Develop a Business Migration Market Development Roadmap.

96 500

KWP Technology Pty Ltd

Website development for the establishment of the South Australian Skills Commission.

37 528

Lindsay A Palmer JP

Independent Awards Mentor for the 2021 South Australian Training Awards.

10 650

Lista Pty Ltd

Undertake consultation and provide drafting assistance for the Industry Skills Council Review Report.

15 263

McGrathNicol Advisory Partnership

Advice and support to identify and manage security risks in the context of South Australia’s key innovation and knowledge assets.

56 250

McMillen International Pty Ltd

Provision of services, as Chief Scientist, on matters of science, technology and innovation.

100 000

Mindset Procurement

Provision of procurement advisory and support services for the Digital Transformation Project.

86 887

National Disability Services

Co-design and implement a Continuing Professional Development (CPD) pilot program, for trainers and assessors of qualifications for the Disability sector.

18 000

Rural Business Support Service

Provision of services to support small businesses impacted by 2019-20 bushfires.

350 000

Sara Jane Consulting Pty Ltd

Strategic communications support for the establishment of the South Australian Skills Commission.

37 640

Save Training Pty Ltd (Trading as Accellier)

Develop and deliver Building Capability project with eligible training providers.

17 600

Simple Integrated Marketing

Redevelopment of the department's corporate website.

15 120

Simple Integrated Marketing

Website development and digital service delivery to support the Future Industries eXchange for Entrepreneurship (FIXE) program.

56 640

Synergy IQ Pty Ltd

Professional writing services for the establishment of the South Australian Skills Commission.

26 127

Synergy IQ Pty Ltd

Change and project management services for the establishment of the South Australian Skills Commission.

122 873

Taptu Pty Ltd

Provision of Enterprise Architecture services to support key DIS systems.

122 560

Taptu Pty Ltd

Solutions Architect for the Digital Transformation Project.

146 164

Three as One Consulting Pty Ltd

Provision of services relating to the establishment of the Australian Cyber Collaboration Centre.

75 695

Time Education & Training Pty Ltd

Develop and deliver Building Capability project with eligible training providers.

10 000

Torrens University Australia Ltd

Develop and deliver Building Capability project with eligible training providers.

27 700

University of Adelaide

Develop a prototype and node of the Open Music Initiative.

16 818

VET Development Centre Ltd

Develop and deliver Building Capability project with eligible training providers.

19 786

Various

Temporary labour hire.

629 053

Total

3 594 496


Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.

The website also provides details of across government contracts.

Risk management

The Department’s Risk & Performance Committee (joint with the Department for Energy and Mining, the Department for Trade and Investment, and TechInSA) has oversight of strategic risks. Strategic risks are those where the effect of an event or change in circumstances impacts the Department’s ability to achieve its strategic direction. Internal audit reviews focus on these strategic risks.

NB: Fraud reported includes actual and reasonably suspected incidents of fraud.

The Department employs a range of risk-based strategies to control and prevent fraud. These strategies form the Department’s Fraud Control Plan and include, but are not limited to, a related Policy and Procedure, segregation of duties, pre-employment screening, declarations of interest, and a financial management compliance program. The Plan and related activities are overseen by the Risk & Performance Committee.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:

DIS has appointed three responsible officers for the purposes of the Public Interest Disclosure Act 2018. There were no instances of disclosures of public interest information to these officers for DIS during 2020‐21.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.

Reporting required under other acts or regulations

Act or Regulation

Requirement

Freedom of Information Act 1991 (FOI Act)

Section 54AA

Each agency must provide to the Minister administering this Act such information as the Minister requires by notice in the Gazette—

Gazette Notice – 15 June 2006 – specifically requires the provision of statistical information regarding the activity and cost associated with the administration of requirements under the Act.

Act or Regulation

Requirement

Children and Young People (Safety) Act 2017 (Child Safety Act)

Section 114(3)

A prescribed organisation must, as soon as is reasonably practicable after preparing or adopting, or varying or substituting relevant policies and procedures, provide to the Chief Executive, Department for Human Services, a statement certifying that the prescribed organisation has the appropriate policies and procedures in place in accordance with the appropriate legislative requirements.

Reporting required under the Carers’ Recognition Act 2005 The Carers’ Recognition Act 2005 is deemed applicable for the following: Department of Human Services, Department for Education, Department for Health, Department for Innovation and Skills, Department for Infrastructure and Transport, South Australia Police and TAFE SA.

Section 7: Compliance or non-compliance with section 6 of the Carers Recognition Act 2005 and (b) if a person or body provides relevant services under a contract with the organisation (other than a contract of employment), that person's or body's compliance or noncompliance with section 6.

DIS provides online training to staff regarding disability and inclusion which includes the Carer’s Recognition Act 2005, as well as flexible working and special leave options to assist employees in meeting caring responsibilities.

Public complaints

Number of public complaints reported

Complaint categories

Sub-categories

Example

Number of Complaints

2020-21

Professional behaviour

Staff attitude

Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency

4

Professional behaviour

Staff competency

Failure to action service request; poorly informed decisions; incorrect or incomplete service provided

2

Professional behaviour

Staff knowledge

Lack of service specific knowledge; incomplete or out-of-date knowledge

0

Communication

Communication quality

Inadequate, delayed or absent communication with customer

5

Communication

Confidentiality

Customer’s confidentiality or privacy not respected; information shared incorrectly

0

Service delivery

Systems/technology

System offline; inaccessible to customer; incorrect result/information provided; poor system design

8

Service delivery

Access to services

Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities

1

Service delivery

Process

Processing error; incorrect process used; delay in processing application; process not customer responsive

0

Policy

Policy application

Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given

0

Policy

Policy content

Policy content difficult to understand; policy unreasonable or disadvantages customer

0

Service quality

Information

Incorrect, incomplete, out dated or inadequate information; not fit for purpose

1

Service quality

Access to information

Information difficult to understand, hard to find or difficult to use; not plain English

0

Service quality

Timeliness

Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met

0

Service quality

Safety

Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness

0

Service quality

Service responsiveness

Service design doesn’t meet customer needs; poor service fit with customer expectations

0

No case to answer

No case to answer

Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate

0

Total

21

Data for previous years is available at: https://data.sa.gov.au/data/dataset/dis-annual-report-statistics

  • The Department is continuously striving to improve how information is conveyed to customers and welcomes feedback on challenges experienced in accessing and navigating DIS websites for information.
  • Feedback relating to access issues relating to various systems, website links and portals are prioritised to ensure any technical issues and system configurations are immediately actioned to minimise disruption for our customers.
  • DIS will continue to review and update its internal policy and procedures and undertake training for staff responding to complaints to support a positive customer experience with the Department.
  • Feedback and complaints received by the Department will continue to improve our service standards into the future.

Department for Innovation and Skills is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector

Y

Department for Innovation and Skills has communicated the content of PC 039 and the agency’s related complaints policies and procedures to employees.

Y

Archived Annual Reports can be requested by contacting

Freedom of Information Unit
Department for Industry, Innovation and Science
Phone (08) 8226 3821
Email dis.foi@sa.gov.au