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Annual Report

This annual report was presented to Parliament to meet the statutory reporting requirements of the Public Sector Act 2009 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.

This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.

Submitted on behalf of the Department for Industry, Innovation and Science by:

Mr Adam Reid
Chief Executive

The past year has continued to throw challenges in the path of individuals, businesses and industries. As businesses and supply chains have been affected by COVID-19 restrictions and staff shortages, our department has continued to work across government to support the state’s recovery from the pandemic.

Our department has supported South Australia’s economic growth by ensuring that our priority sectors are underpinned by a high performing research and innovation system and a skilled workforce.

We are proud of our achievements throughout 2021-22, yet we are resolute in our purpose to make a difference by helping people and business to succeed and grow the South Australian economy.

The world continues to change at a rapid pace, and it is vital that we prepare our businesses, researchers, innovators and future workforce to not only adapt to this change, but also to succeed within it. Evidence-based knowledge, the ability to work collaboratively to solve complex problems, and a passion for innovation will be essential attributes for success.

By working directly with business, researchers and innovators we have connected game changing ideas with small, medium and large businesses across priority industry sectors to build competitive advantage in South Australia. Importantly, we have invested in skills, training pathways, and the training system itself to ensure that South Australians, regardless of their background, location and gender are equally well equipped for success in a future workforce.

Through excellent policy development and execution, customer focus and service delivery, we have assisted researchers, businesses, entrepreneurs and skilled workers to make a positive impact on society and collectively contribute to the transformation of the South Australian economy.

We further strengthened South Australia’s science, research and innovation system, attracting research to the state and leveraging funding from the Australian Government, industry and research partners. We also supported the University of Adelaide’s successful Trailblazer Centre in Defence and Space Technologies, attracting $200 million from the Australian Government and industry partners.

We implemented entrepreneurship and startup initiatives, including targeted investments in research innovation projects and venture capital.

We supported the growth of South Australia’s emerging hi-tech industries, and we worked with the Australian Cyber Collaboration Centre and the AustCyber South Australian Node to increase industry awareness of and resilience to cyber threats.

To ensure businesses have access to the skills they need, particularly in regional South Australia, we’ve continued to deliver skilled, employer-sponsored and business migration programs.

Locally, we targeted investment in training to ensure South Australians have the right skills to participate in the workforce, secure jobs and contribute to a growing economy.

We did this through increasing access to apprenticeships and traineeships in areas of industry need, partnering with training providers and industry organisations on skills and training projects, and delivering the JobTrainer program to provide access to low-fee training.

We also worked to build training market capability and capacity, enacted the South Australian Skills Act 2008, which allows for the delivery of higher education apprenticeship and traineeship pathways, as well as the endorsement of micro-credentials, and worked closely with industry bodies to ensure a strong industry voice is represented in the training system.

The Department continued to provide information, services and resources to help South Australians successfully start, operate and grow their small business.

We established a one-on-one, small business case management service, provided advice and support to businesses during the COVID-19 pandemic, established the SA Business Information Hub, and provided dedicated support to bushfire affected businesses in the Kangaroo Island and Adelaide Hills regions.

The Department also has responsibility for supporting and growing South Australia’s creative industries.

Through the Music Development Office, we supported South Australian music industry professionals impacted by the ongoing impacts of the COVID-19 pandemic, and we worked with JamFactory on its programs to support Aboriginal and Torres Strait Islander artists and craftspeople, and its wood and metalwork studios.

We supported the CreaTech City Activation Challenge in partnership with the City of Adelaide and the Adelaide Economic Development Agency, and worked with the South Australian Film Corporation to continue developing the state’s screen industries.

Following the state election earlier this year, the Department has undertaken necessary functional changes to enable it to support the new South Australian Government. The Department for Innovation and Skills transitioned to the Department for Industry, Innovation and Science as of 1 July 2022.

I look forward to honing the Department’s focus to deliver the new government’s agenda over the next four years.


Adam Reid

Chief Executive

Department for Innovation and Skills

Overview: About the agency

Our Purpose

The Department for Innovation and Skills drives the growth of the South Australian economy by supporting people and business to succeed.

Our Impact

The impact of this work benefits South Australia through:

  • productivity growth
  • more young South Australians working and/or studying
  • higher skill levels in the economy
  • attracting wealth creators and global talent to our state
  • more medium and large businesses in South Australia
  • increasing employment.

Our Values

Our values are based on the Public Sector Values and reflect our focus on the ever-changing needs of South Australians and the role of government in helping to grow the state's prosperity and wellbeing. We will uphold these values in our decisions, actions and interactions.

  • We proudly serve the community and Government of South Australia
  • We strive for excellence
  • We have confidence in the ability of others
  • We value every individual
  • We create solutions together
  • We act truthfully, consistently and fairly
  • We never give up
  • We work to get the best results for current and future generations of South Australians

Our functions, objectives and deliverables

The Department for Innovation and Skills is responsible for supporting South Australia’s future economy, creating prosperity and opportunity for the people that choose to live and work in our state.

The Department’s key objectives are to support the state’s economic growth through:

  • increasing SA’s productivity growth rate through research and innovation
  • supporting entrepreneurs and business growth
  • helping people get the skills they want, and the economy needs.

The Department works directly with businesses and proactively and purposefully engages and collaborates with industry and stakeholders across a range of sectors.

The Department is achieving these objectives through policies and programs which are:

  • supporting the skills and workforce development of individuals, employers and the economy, and investing in training to help people get the skills to achieve their goals, build careers and improve their lives
  • developing and investing in a high performing research and innovation system to help researchers, entrepreneurs, creative industries and business leaders commercialise ideas, deliver new products and services to the world
  • supporting entrepreneurs and business growth by facilitating connections between researchers and innovators, industry and business, employers and training providers, and the South Australian workforce.

Changes to the agency

From 1 July 2022, under the Machinery of Government process, the following changes occurred:

  • The Department for Industry, Innovation and Science (DIIS) was established to drive economic growth by supporting South Australian industries and businesses to succeed in a local and global environment
  • Industry Capability Network South Australia, International Education, and StudyAdelaide transitioned to DIIS from the Department for Trade and Investment
  • The higher education function transitioned to DIIS from the Department for Education
  • The training and skills function including the South Australian Skills Commission, within the former Department for Innovation and Skills, was transferred to the Department for Education under a new office, Skills SA.

Download the Department for Innovation and Skills Organisational Chart.

Adam Reid

Chief Executive

Adam is the Chief Executive of the Department for Industry, Innovation and Science, (formerly the Department for Innovation and Skills), which is responsible for supporting sustainable economic growth through research and innovation, technology development, industry and business growth, manufacturing capability, and skilled and business migration.

Adam brings more than 20 years of experience in the South Australian public sector in industry, science and innovation policy and program delivery.

Prior to becoming the Chief Executive, Adam was the Executive Director of the Innovation and Science division within the Department for Innovation and Skills, responsible for developing and supporting the state’s innovation system to drive economic growth.

Previously Adam held executive positions within the Department of State Development and Department of Trade and Economic Development, where he led industry development policy and strategy implementation, small business and investment management. In his previous roles Adam led the development of South Australia’s manufacturing strategy, the purchase and planning of the Tonsley Innovation District, investments in strategic research infrastructure and capabilities, and the transition of the state’s automotive supply chain.

Adam holds a Bachelor of Commerce from the University of Adelaide.

Madeline Richardson

Executive Director
Skills & Workforce Capability

Madeline is the Executive Director, Skills and Workforce Capability, and is focused on supporting South Australians through:

  • partnerships with employers, industry and peak bodies to deliver workforce strategies and solutions
  • increasing access to training and skilled career pathways, including supporting mobility and upskilling
  • building capacity and capability in the training market with an ongoing focus on quality and responsiveness
  • new and innovative training models that support increasing skill levels and job outcomes
  • services and support to employers, training providers, apprentices and trainees, and learners
  • increasing awareness and perceptions of vocational training.

Andy Dunbar

Executive Director
Innovation & Science

Andy is the Executive Director, Innovation and Science Group, responsible for developing and supporting the state’s innovation system in partnership with other parts of government, research organisations, industry and business. The group focused on supporting sustainable economic growth by:

  • developing a high performing research and innovation system and supporting the commercialisation of research through industry, research and government collaboration
  • supporting the growth of innovative and competitive industries and businesses
  • improving the state’s manufacturing capability and capacity
  • supporting entrepreneurs, startups and small business, and attracting early stage and venture capital.

Nari Chandler

Executive Director
Strategy, Policy & Migration

Nari is the Executive Director of the Strategy, Policy and People Group, playing a critical role in strengthening the South Australian economy by:

  • coordinating, driving and delivering evidence-based policy reforms that support economic growth and deliver a skilled workforce for the future
  • leading state migration attraction in areas of industry need, to address skills gaps and encourage business investment and export opportunities
  • ensuring the strategic communication of the Department’s services to increase their uptake and inform people’s understanding of how these services will benefit them and the economy
  • making connections between the Department’s services to improve outcomes for clients
  • ensuring a high performing enterprise through strong and effective people, culture and strategy leadership.

Phuong Chau

Executive Director
Performance & Business Operations

Phuong is the Executive Director, Performance and Business Operations, and leads delivery of corporate services and solutions to position the Department to achieve its strategic objectives. The group partners with clients and stakeholders to deliver:

  • business systems – collaborating with other agencies and driving business excellence in the frameworks, systems and policies that support efficient and effective operations and client-centric solutions
  • resource management – leading an adaptive and sustainable approach to managing our financial and physical resources and assets.
  • performance measurement – supporting an environment that ensures decisions are made based on data, planning and managing risks.

Construction Industry Training Fund Act 1993

South Australian Film Corporation Act 1972

South Australian Skills Act 2008

Vocational Education and Training (Commonwealth Powers) Act 2012

South Australian Skills Commission

Adelaide Film Festival

JamFactory

South Australian Film Corporation

The agency's performance

The Department for Innovation and Skills supported sustainable economic growth in South Australia by developing industries and successful businesses that leverage the state’s strengths, and by connecting South Australians to skills, training and employment opportunities.

Highlights from 2021-22:

  • Strengthened South Australia’s science, research and innovation system through the research and innovation strategy, including by:
    • securing a further three Cooperative Research Centre headquarters in South Australia, attracting $633 million from the Australian Government, industry, and research partners
    • supporting the University of Adelaide’s successful Trailblazer Centre in Defence and Space Technologies, attracting $200 million from the Australian Government and industry partners.
  • Implemented initiatives under the entrepreneurship and startup strategy and targeted investments from the Research Innovation Fund and the South Australian Venture Capital Fund.
  • Supported the growth of South Australia’s hi-tech industries through the implementation of the Hi-Tech Sector Plan 2030.
  • Supported the increased awareness and resilience of cyber threats to South Australian industry through the Australian Cyber Collaboration Centre and the AustCyber South Australian Node.
  • continued to deliver South Australia’s skilled, employer sponsored and business migration programs to attract the skills and investment required to support economic recovery, including in regional South Australia.
  • Supported skilled career pathways, including apprenticeships and traineeships in areas of industry need.
  • Co-designed skills and training solutions with training providers, employers, industry bodies and community organisations to attract, train and grow the workforce.
  • Delivered JobTrainer to support low fee access to training.
  • Built capability and capacity in the vocational education and training (VET) market to meet the state’s skills needs.
  • Enacted the South Australian Skills Act 2008, including the delivery of higher education apprenticeship and traineeship pathways and endorsement of micro-credentials in the state by the South Australian Skills Commission.
  • Appointed new Industry Skills Councils, structured as sub-committees of the South Australian Skills Commission, each chaired by the relevant sector member of the Commission to provide expert advice and greater opportunity for collaboration and information sharing between government and industry,
  • Established a small business case management service to provide one-on-one support to growth-oriented small and family businesses, and provided advice and support to small and family businesses during the COVID-19 pandemic.
  • Established the SA Business Information Hub and provided dedicated support to bushfire affected businesses in the Kangaroo Island and Adelaide Hills regions.
  • Supported the South Australian music industry impacted by the ongoing impacts of the COVID-19 pandemic through the programs of the Music Development Office.
  • Supported JamFactory to build capacity within programs that support Aboriginal and Torres Strait Islander artists and craftspeople, and to support the organisation’s wood and metalwork studios.
  • Supported industry growth and employment in the creative industries through implementing the Creative Industries Strategy 2030.
  • Continued development of the state’s screen industries through programs delivered by the South Australian Film Corporation.
  • Supported the CreaTech City Activation Challenge in partnership with the City of Adelaide and the Adelaide Economic Development Agency.

During 2021-22 the Department continued to work with other agencies to support the state’s recovery from Coronavirus (COVID-19).

Agency’s contribution

  • Strengthened South Australia’s science, research and innovation system
  • Implemented entrepreneurship and startup initiatives
  • Delivered skilled, employer-sponsored and business migration programs
  • Targeted investment in training and creative industries
  • Established the SA Business Information Hub

Agency objectives

Indicators

Performance

Alignment of the investment of public funds with identified skills, training needs and economic priorities.

The number of people participating in government funded VET in South Australia.

68,700 people participated in government funded VET in South Australia. This included apprentices and trainees in areas of industry need and participants in courses through JobTrainer.

Engagement with employers and community organisations to build the skills of the workforce through responsive services and advice with a customer focus.

The number of training and skills projects co-designed with employers, industry training providers and community organisations.

The Department provided support and services to enable the co-design of skills and training solutions with training providers, employers, industry bodies and community organisations to attract, train and grow the workforce.177 projects were approved for industry, training providers and community organisations.

Regulating the apprenticeship and traineeship system to ensure compliance with the South Australian Skills Act 2008.

Improved processing times for new employer registration applications relative to the number of employer registration applications received in the same period.

The South Australian Skills Act 2008 came into operation on 1 July 2021. It introduced a streamlined employer registration process complemented by an enhanced emphasis on compliance over the life of a training contract, including the ability to prohibit employers.

The average processing time of employer registration applications in the first quarter of 2022 was 0.5 days compared to 15.4 days in the first quarter of 2020.

The improvements occurred despite an increase in new employer registration applications.

Supporting a responsive and high-quality VET system.

The number of people participating in high quality professional development opportunities supported and offered by the Department to enhance the quality of teaching, learning and assessment.

The percentage of government funded VET graduates rating their satisfaction with quality of training at 4 or more on a scale of 1 (strongly disagree) to 5 (strongly agree), and who improved their employment circumstances after training.

To support the delivery of the state’s skill needs, the Government invested in the capacity and capability of the South Australian publicly subsidised VET market, including offering professional development opportunities.

During 2021-22, more than 1,000 participants attended 43 webinars and workshops, five masterclasses, and the highly rated ‘VET Talks’ series, sharing innovative and good practice from seven local educators.

More than 600 participants from 210 organisations attended the Building Capability Ignite series of professional development webinars and networking opportunities.

90.4% of government funded VET graduates rated their satisfaction with quality of training at 4 or more.

67.8% of government funded VET graduates improved their employment circumstances after training.

Support industries and businesses transition to higher productivity activities and accelerate the growth of emerging industries by working with industry to identify and address workforce challenges and managing migration programs to support business and industry to access skilled workforce to meet skills gaps in the local market.

Deliver South Australia’s skilled, employer sponsored and business migration programs to attract the skills and investment required to support economic recovery.

543 state nominations approved for South Australia’s Business, Innovation and Investment Program.

Employer sponsored positions supported by South Australia as the Regional Certifying Body total 76. Under the Designated Area Migration Agreements (DAMAs), 233 new labour agreements and 77 variations to existing labour agreements were supported.

5697 state nominations approved for the General Skilled Migration program, which is the largest ever program delivered by South Australia.

To support the creative industries by facilitating government investment into key organisations within the screen and craft sector, namely the South Australian Film Corporation (SAFC), Adelaide Film Festival (AFF) and JamFactory.

Support industry growth and employment across creative industries through implementation of the Creative Industries Strategy 2030.

Key performance indicators negotiated and included in funding agreements for key organisations with outcomes reported annually.

Growth across creative industries is measured annually on the Gross Value Add (GVA) that creative businesses contribute to the state through BLADE and SABRE data.

The Department entered into new funding agreements with SAFC and JamFactory for three years (2021-2024) and with AFF for four years (2021-2025).

An increase in funding to JamFactory has been provided over the funding term to build capacity within programs that support Aboriginal and Torres Strait Islander artists and craftspeople, and to support the organisation’s wood and metalwork studios.

The Department supported the CreaTech City Activation Challenge in partnership with the City of Adelaide and the Adelaide Economic Development Agency. The Adelaide CreaTech City Challenge seeks to: build South Australia’s capabilities in the emerging CreaTech sector, develop new collaborations between businesses, artists and researchers, create new South Australian intellectual property, and, create new, fun and interesting experiences that bring people into the city and encourages them to spend time and money. Projects that are successful in the Challenge received funding to develop their concepts and present the final work in a public space within the City of Adelaide.

Manage and deliver the state's music industry strategy through the Music Development Office (MDO)

Number of grants provided to support the South Australian music industry impacted by the ongoing impacts of the COVID-19 pandemic through programs of the MDO.

In 2021-22, 124 projects were supported through a range of MDO funding programs and initiatives designed to support and build the South Australian contemporary music ecosystem.

Facilitate and host regular creative industries networking sessions.

Number of creative industries events, programs and seminars.

In 2021-22, there were 24 creative industries events, programs and seminars supported through the St Paul’s Creative Centre.

Ensure creative industries skills needs are fully represented within relevant government skills programs.

Support skills and training initiatives to build workforce development across creative industries.

Training projects have been supported in the creative sectors of screen, post-production digital and visual effects, podcast and broadcasting, and certification of digital artistry.

A total of 10 creative industries-focused training projects were supported in 2021-22 to the value of $1.02 million, with an estimated 134 participants.

Direct outcomes will contribute to overall employment figures for creative industries, which will be measured annually within the BLADE/SABRE growth analysis.

Strengthen South Australia’s science, research and innovation system through the research and innovation strategy.

Number of science and research projects supported, and amount invested.

The Department continued to make strategic investments to strengthen South Australia’s’ science, research and innovation system, with $58 million committed to 34 projects that encourage the translation and commercialisation of research through industry, research and government collaboration, and support competitive global excellence in South Australian science and research.

Highlights included securing a further three Cooperative Research Centre (CRC) headquarters in South Australia, attracting $633 million from the Australian Government and industry, and supporting the University of Adelaide’s successful Trailblazer Centre in Defence and Space Technologies, attracting $200 million from Australian Government and industry partners.

Support industries and businesses to transition to higher productivity activities and accelerate the growth of emerging industries by supporting competitive global excellence in South Australian science and research.

Amount of investment to strengthen South Australia’s science, research and innovation system.

The Department committed $3 million to MTP Connect to establish an Innovation and Translation Intermediary function at Adelaide BioMed City, $0.91 million to support an Innovation Challenge in ‘augmented ability’, and $1.85 million to establish two Industry Doctoral Training Centres, one in biomanufacturing and one in the industrial application of quantum technology.

Support industries and businesses to transition to higher productivity activities, and accelerate the growth of emerging industries by supporting manufacturing businesses to build advanced manufacturing capability.

Amount of investment to support manufacturing businesses to build their advanced manufacturing capability.

The Department supported the growth of South Australia’s hi-tech industries through the implementation of the Hi-Tech Sector Plan 2030, including further funding support to the Australian Institute for Machine Learning to drive greater awareness and adoption of AI technology with South Australian SMEs.

The Department supported eight successful South Australian industry applications under the Integration, Translation and Collaboration streams of the Australian Government’s Modern Manufacturing Initiative, totalling more than $594 million in investment, including $172 million from the Australian Government.

The Department also entered into a $4 million funding agreement with Flinders University to establish a Manufacturing Growth Accelerator based at Tonsley to support manufacturing businesses to build advanced manufacturing capability.

Support industries and businesses to transition to higher productivity activities and accelerate the growth of emerging industries by supporting industry and supply chain development.

Number of industry events held at the Australian Cyber Collaboration Centre.

The Department supported the increased awareness and resilience of cyber threats to South Australian industry through the Australian Cyber Collaboration Centre and the AustCyber South Australian Node, hosting 111 industry events.

Support industries and businesses to transition to higher productivity activities, and accelerate the growth of emerging industries by supporting entrepreneurs, startups and small businesses and attracting early-stage investment and venture capital.

Number of startup and early-stage companies supported, and amount of private investment in innovative early-stage companies.

Unlocked $35.45 million of private co-investment in early-stage companies through targeted investments from the Research and Innovation Fund and the South Australian Venture Capital Fund.

Supported more than 300 startups and early-stage businesses through the Office of the Chief Entrepreneur, and funded 19 startups under the Go2Gov Program.

Funded Stone & Chalk to operate the Startup Hub at Lot Fourteen, where 60 startups have created more than 200 new jobs and raised more than $33 million in private capital.

The Department also supported 3,239 small businesses with solutions to support their growth and competitiveness through providing advice via the SA Business Information Hub information line, the KI Business Hub, the Adelaide Hills Recovery Officer, and additional support for businesses that were recipients of previous grant programs.

In addition, through a funding agreement with the Australian Centre for Business Growth at UniSA, 76 businesses were supported through the Growing South Australia’s Companies Program.


Corporate performance summary

Program name

Performance

DIS Graduate Program

The Department’s Graduate Program is a structured development program that includes a rotational placement across business units over a 24-month employment period.

The 2022 Graduate Program recruited four graduates, who commenced with the Department in February 2022.

Skilling South Australia – Public Sector Signature Project

The Skilling SA Project supported training and skills development and addresses skill shortages across the private and public sectors.

The program broadened opportunities for department staff through an expanded scope of eligible qualifications in areas such as IT, cyber security, health and education services, human resources, work health and safety, leadership and management, and project management.

As part of the project, the Department:

  • continued to host three trainees employed by a group training organisation (GTO) in 2020-2021
  • upskilled two existing employees with new qualifications.

Performance management and development system

Performance

Performance management and development is a two-way process between managers and employees to discuss performance planning and development needs. It is expected that employees have formal conversations about their performance twice per year.

As at 31 December 2021, 58% of employees had recorded that a performance development conversation had taken place in the past six months.

As at 30 June 2022, 74% of employees had recorded that a performance development conversation had taken place in the past six months

Program name

Performance

Flu vaccination program

Offered to all staff as a combination of onsite clinics and pharmacy vouchers. 115 onsite vaccinations administered and 50 staff registered for a voucher. Flu vaccination uptake remained consistent with previous years.

Wellbeing initiatives

A wellbeing program to all staff was centred around a monthly webinar series. Wellbeing topics varied each month, with staff able to select those most relevant to them. Topics included ’Introduction to Mental Fitness’, ’Work-Life Integration’, ’Dealing with Uncertainty’, and ’Building Resilience’. This continued to demonstrate the Department’s support to staff psychological wellbeing.

The Department’s EAP provider (Corporate Health Group) was engaged in November 2021 to provide an optional webinar for all staff on ‘Wellbeing and COVID’. The webinar was offered to address employee concerns and support individuals to respond to the COVID situation with positive action and meaningful strategies.

As COVID restrictions began to ease the Department was able to revert to offering more physical and in-person initiatives. It supported staff participation in the 2022 Corporate Cup, sponsoring a select number of teams and individuals to participate.

The Department engaged an occupational therapist to perform workstation checks with interested staff. This was offered to staff who were required to move workstations as part of an accommodation project to respond to Machinery of Government changes.

Gov SAfety System Implementation

Transitioned the agency to a new Hazard and Incident Reporting System (Gov SAfety) which went live on 16 May 2022.

Workplace injury claims

Current year

2021-2022

Past year 2020-2021

% Change
(+ / -)

Total new workplace injury claims

0

1

-100%

Fatalities

0

0

0%

Seriously injured workers*

0

0

0%

Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)

0

2.74

-100%


*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)

Work health and safety regulations

Current year

2021-2022

Past year 2020-2021

% Change
(+ / -)

Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)

0

0

0%

Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)

0

0

0%

Return to work costs**

Current year

2021-2022

Past year 2020-2021

% Change
(+ / -)

Total gross workers compensation expenditure ($)

$108,358

$29,968

+262%

Income support payments – gross ($)

$0

$23,199

-100%

**before third party recovery


Data for previous years is available at: DataSA.


Executive classificationNumber of executives
SAES115
SAES24
EXECF1
Statutory Appointments1
Acting Executives2


Data for previous years is available at: DataSA.

The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.

Financial performance

The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2021-2022 are attached to this report.

Statement of Comprehensive Income

2021-22 Original Budget

$000s

2021-22 Actual

$000s

Variation

$000s

Past year

2020-21 Actual

$000s

Total Income501 519535 88834 369449 778
Total Expenses518 071475 01043 061446 638
Net Result(16 552)60 87877 4303 140
Total Comprehensive Result(16 552)60 87877 4303 140

The Department reported a $60.878 million net surplus in the 2021-22 financial year. This result is $77.430 million favourable compared to original budget, mainly relating to an increase in income from Commonwealth-sourced grants and funding and lower than anticipated grant expenditure (refer to note 1.6 of the full audited financial statements).

Statement of Financial Position

2021-22 Original Budget

$000s

2021-22 Actual

$000s

Variation

$000s

Past year

2020-21 Actual

$000s

Current assets11 803133 940122 13760 051
Non-current assets25 11829 4584 34036 493
Total assets36 921163 398126 47796 544
Current liabilities17 76726 3518 58419 299
Non-current liabilities7 12616 0958 96921 228
Total liabilities24 89342 44617 55340 527
Net assets12 028120 952108 92456 017
Equity12 028120 952108 92456 017

The Department’s net assets at 30 June 2022 were $120.952 million, $108.924 million higher than budget, mainly due to a favourable net result compared to original budget and the transfer of net assets to the department on 30 June 2021 on the dissolution of TechInSA that were not included in original budget.

Consultants disclosure

The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.

Consultancies with a contract value below $10,000 each

ConsultanciesPurpose$ Actual payment
All consultancies below $10,000 each - combinedN/ANil

Consultancies with a contract value above $10,000 each

ConsultanciesPurpose$ Actual payment
Aurecon Australasia Pty LtdReview of the existing Startup Hub model for Lot Fourteen.$78 700
DAS Business AdvisoryUndertake stakeholder engagement regarding access to capital in South Australia and produce a report for the Entrepreneurship Advisory Board sub-committee.$37 200
DonneyCarney TrustDeliver a Science, Technology, Engineering, Mathematics, and Medicine (STEMM) Research and Development Workforce Plan for South Australia.$98 600
Ernst & YoungDevelop an early insights report with recommendations on whole of economy workforce planning and development approaches.

$135 000

KPMGAdvice on the long-term strategy to develop South Australia’s Artificial Intelligence capabilities to benefit businesses and hi-tech sectors.$43 656
KSJ Consulting Service Pty LtdCultural review focused on supporting our First Nations People in economic participation, skills development, and employment.$29 800
MPH ArchitectsReview existing DIS workspace and future requirements to inform the department’s accommodation strategy.$19 800
Paul MasonReview the operations of Music SA.$15 000
Silverback Consulting Pty LtdAdvice for the validation of nominal hours for training subsidies.$10 818
Social Impact InvestmentTest the evidence-base and business case for developing a South Australian Impact Investment Fund (SAIIF) to accelerate and grow the impact entrepreneurship sector in SA, including providing advice on the investment fund scope, principles and engaging potential investors.$38 000
Society MarketingPerform a comprehensive review of the current information provided to skilled migrants sponsored by South Australia and recommended content strategy for 2022-23.$41 402
Tony Grybowski & AssociatesReview the operations of Mercury CX and provide recommendations on business models and future government support.$25 500
Total$573 476


Data for previous years is available at: DataSA.

See also the Consolidated Financial Report of the Department of Treasury and Finance - (Budget Statement Appendix C) for total value of consultancy contracts across the South Australian Public Sector.

The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.

Contractors with a contract value below $10,000

ContractorsPurpose$ Actual payment
All contractors below $10,000 each - combinedVarious$245 032

Contractors with a contract value above $10,000 each

ContractorsPurpose$ Actual payment
Academy IT Pty LtdDevelopment of course materials for the delivery of new Skill Sets.$27 000
AccellierDevelop and deliver professional development webinars for VET practitioners and training providers.$13 600
ATEC – Adelaide Training & Employment CentreDelivery support for Kangaroo Island Corporate2Community project.$12 043
BDO Services Pty LtdInternal audit assessment of grant management.$36 693
DBusiness Pty LtdEvent management services for the South Australian Science Awards.$10 850
Duck & Partners Pty Ltd trading as Duck Pond SolutionsProvision of strategic advisory services in relation to the Departments Stakeholder Engagement Business Case.$16 875
Duck & Partners Pty Ltd trading as Duck Pond SolutionsProvision of strategic advisory services in relation to the South Australian Training Awards.$19 200
Empired LtdDeliver specifications for a Customer Relationship Management (CRM) application for the Office of the South Australian Chief Entrepreneur.$17 740
Empired LtdHigh level system design for the Digital Transformation Project.$1 718 038
Ernst & YoungChange management support for the machinery of government transition.$16 000
Ernst & YoungChange management support for the Digital Transformation program.$22 648
Ernst & YoungDevelop and implement a scalable, fit for purpose project management framework.$150 000
Ernst & YoungChange lead for the Digital Transformation and VET Data Streamlining projects.$165 000
Ernst & YoungIndependent validation of the Department's five year demand forecasting model.$64 593
Forest Grove TechnologyCloud Migration, maintenance and support services for the Department's financial budgeting and reporting system.$70 067
Fyfe Pty LtdLand Survey, services investigation, administration and Land Titles Office lodgement services for 40-46 Thebarton Road.$20 675
Galpins Accountants, Auditors and Business ConsultantsSpecialised audit services to support program review and acquittals.$92 500
Gray Andreotti AdvisoryCommercial advisory services for the Digital Transformation Project.$13 795
Hammond Street DevelopmentsApprenticeship and Traineeship online Application System (ATLAS) integration.$216 058
Hannan Duck & Partners Pty LtdReview and support services for the South Australian Cyber Security Framework Attestation.$10 000
Harvest Fair Australia Pty LtdDeliver a research report of South Australia's impact entrepreneurship ecosystem.$30 600
Instaclustr Pty LtdSolution architecture and data integration services related to the Digital Transformation Project.$62 480
ISC Consulting Group Pty LtdDeliver the Future Industries Exchange for Entrepreneurship (FIXE) Leadership Development Program.$40 000
Ivanti UK LtdImplementation and support of the department’s Asset Management Solution.$52 275
KPMGReview of Growth State Key Performance Indicators.$22 100
KPMGProvide assistance to test and design the Small Business Growth Program through facilitated workshops.$20 917
KPMGGap analysis of small business programs.$37 864
KPMGStrategic planning advisory to support the development of the South Australian Business Hub.$86 257
LimeBridge Australia Pty LtdExternal review of all front-facing customer channels and an in-depth analysis of the customer experience cycle when interacting with the agency.$45 000
Lumoptix LLCReport for the opportunities for global photonics companies in South Australia.$67 000
McMillen International Pty LtdProvision of services, as Chief Scientist, on matters of science, technology and innovation.$177 500
Movers & ShakersIndependent Awards' Evaluator for the 2022 South Australian Training Awards.$11 863
Naked Bookings Pty LtdDevelopment and delivery of an online See it LIVE! E-Voucher System.$73 000
Nation Creative Pty LtdBrand strategy development services for the Office of Small and Family Business.$20 090
PriceWaterhouseCoopersInternal audit assessment of the policy and procedure framework.$29 939
PriceWaterhouseCoopersDelivery of an evidence-based updated draft South Australian VET market accountability framework.$57 300
Sara Jane Consulting Pty LtdJobs For You campaign-content mapping, planning, copywriting, development of content for website, cross-departmental stakeholder liaisons, approvals on content.$31 147
Sara Jane Consulting Pty LtdCOVID-19 communications framework, content development, internal communications, materials development, approvals and syndications.$12 462
Showcase South AustraliaCoordination of the Financial Recovery Digital Webinar Series.$30 000
Society MarketingProvision of communications strategy and content roadmap for the Small Business Growth Strategy.$49 685
Synergy IQ Pty LtdProject management services for the development of Skills Strategic Plan.$136 388
Think One Team ConsultingFacilitation of cross-directorate one-team workshops.$17 750
VET Development Centre LtdDevelop and deliver professional development webinars for VET practitioners and training providers.$12 500
Virtual InternDevelop virtual internships for the care and personal support sector in partnership with the Commonwealth Local Jobs program and Building Local Care Workforce program.$10 000
VariousTemporary labour hire.$590 171
Total$4 682 695

Data for previous years is available at: DataSA.

The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.

The website also provides details of across government contracts.

Risk management

The Department’s Risk and Performance Committee has oversight of strategic risks, where the effect of an event or change in circumstances impacts the Department’s ability to achieve its strategic direction. Internal audit reviews focus on these strategic risks.

Category/nature of fraud

Number of instances

None

0

NB: Fraud reported includes actual and reasonably suspected incidents of fraud.

The Department employs a range of risk-based strategies to control and prevent fraud. These strategies form the Department’s Fraud Control Plan and include, but are not limited to, a related Policy and Procedure, segregation of duties, pre-employment screening, declarations of interest, and a financial management compliance program. The Plan and related activities are overseen by the Risk and Performance Committee.

Data for previous years is available at: DataSA.

Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:

0

Data for previous years is available at: DataSA.

Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.


Reporting required under other acts or regulations

NIL

The Carers’ Recognition Act 2005 is deemed applicable for the following: Department of Human Services, Department for Education, Department for Health, Department for Innovation and Skills, Department for Infrastructure and Transport, South Australia Police and TAFE SA.

Section 7: Compliance or non-compliance with section 6 of the Carers Recognition Act 2005 and (b) if a person or body provides relevant services under a contract with the organisation (other than a contract of employment), that person's or body's compliance or noncompliance with section 6.

The Department provides online training to staff regarding disability and inclusion, which includes the Carer’s Recognition Act 2005, as well as flexible working and special leave options to assist employees in meeting caring responsibilities.

Public complaints

Number of public complaints reported

Complaint categoriesSub-categoriesExample

Number of Complaints

2021-22

Professional behaviourStaff attitudeFailure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency0
Professional behaviourStaff competencyFailure to action service request; poorly informed decisions; incorrect or incomplete service provided0
Professional behaviourStaff knowledgeLack of service specific knowledge; incomplete or out-of-date knowledge0
CommunicationCommunication qualityInadequate, delayed or absent communication with customer0
CommunicationConfidentialityCustomer’s confidentiality or privacy not respected; information shared incorrectly0
Service deliverySystems/technologySystem offline; inaccessible to customer; incorrect result/information provided; poor system design1
Service deliveryAccess to servicesService difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities1
Service deliveryProcessProcessing error; incorrect process used; delay in processing application; process not customer responsive2
PolicyPolicy applicationIncorrect policy interpretation; incorrect policy applied; conflicting policy advice given2
PolicyPolicy contentPolicy content difficult to understand; policy unreasonable or disadvantages customer2
Service qualityInformationIncorrect, incomplete, out dated or inadequate information; not fit for purpose0
Service qualityAccess to informationInformation difficult to understand, hard to find or difficult to use; not plain English0
Service qualityTimelinessLack of staff punctuality; excessive waiting times (outside of service standard); timelines not met0
Service qualitySafetyMaintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness0
Service qualityService responsivenessService design doesn’t meet customer needs; poor service fit with customer expectations0
No case to answerNo case to answerThird party; customer misunderstanding; redirected to another agency; insufficient information to investigate0
Total18

Additional Metrics

Total

Number of positive feedback comments

2

Number of negative feedback comments

18

Total number of feedback comments

20

% complaints resolved within policy timeframes

88%


Data for previous years is available at: DataSA.

The Department is committed to ensuring information and services are easily accessible for all and welcomes feedback on any challenges experienced by our stakeholders and the general public.

Access issues relating to systems and technology, including websites and portals, are prioritised to ensure any technical issues and system configurations are prioritised to minimise disruption for our customers.

Feedback pertaining to policy content, application of policy, decision-making and the communication of decisions assists the Department to continually improve the overall customer experience.

The Department has reviewed and updated its internal Complaints Management policy and procedures and undertakes regular review of feedback report.

Feedback and complaints received by the Department will continue to help improve our service standards.

The Department for Innovation and Skills is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector

Y

The Department for Innovation and Skills has communicated the content of PC 039 and the agency’s related complaints policies and procedures to employees.

Y

Data contained within the tables of the Annual Report is available at: DataSA.

Archived Annual Reports can be requested by contacting

Freedom of Information Unit
Department for Industry, Innovation and Science
Phone (08) 8226 3821
Email dis.foi@sa.gov.au